On Demand Webinar Series

To enhance our educational offerings and provide easy, efficient learning tools for credit union staff, the Minnesota Credit Union Network is now offering special packages of its Webinars On Demand sessions that are geared toward credit union boards and key credit union departments. These series of webinars each include six sessions that are released at various times during the year, but can be purchased in one package and used to train and educate credit union employees.

These sessions are available for purchase in three ways:

Live webinar sessions only;*
Webinar On Demand with free CD-ROMs of each session included; or
Live plus On Demand sessions, including the free CD-ROMs.

* Note: If you choose the Live-only option and a webinar date has passed, you will receive this session as an archive on CD-ROM. Archive versions of each webinar become available approximately one week after the date of the Live session.

The sessions in each series can be purchased separately on the Webinars On Demand page, but ordering these unique packages at $179 per session for Live or On Demand options, or at $199 per session for the Live plus On Demand option, is a 15% discount off the standard price. This is a savings of nearly $200 when purchasing the entire series!

The webinar packages are listed below and include the session titles and release dates of each. To order a webinar package, click on the Order Now button below each series description.

Board of Directors Series

The director's role has changed significantly over the years. Ongoing training is vital to mitigate directors' increased responsibility – and liability – and to enhance their expertise and credit union performance. Designed exclusively for credit union directors, this series will ensure directors understand their management oversight, enterprise risk and strategic planning responsibilities.

Available date:	Webinar title:
Jan. 24, 2013	IT Governance: What the Board & Supervisory Committee Need to Know
March 27, 2013	Primer: Enterprise Risk Management for Credit Unions
May 8, 2013	Understanding the ALLL for Directors
July 30, 2013	Understanding & Using Call Reports for Credit Union Governance
Oct. 8, 2013	Documenting Your Strategic Plan: Years 1, 3 & 5
Dec. 18, 2013	Top 10 Questions Board Members Need to Ask

TOTAL COST:

$1,074 for Live or On Demand options
$1,194 for Live plus On Demand option

Compliance Series

Credit unions will have their compliance bases covered with these sessions. Training documentation tools are also provided. Lack of adequate compliance training for appropriate personnel is the number one reason that financial institutions receive lower compliance ratings from examiners, making these documentation tools valuable when examiners come to call. The sessions below have been titled in a manner to assist in determining which staff members should attend each of these sessions.

Available date:	Webinar title:
Jan. 31, 2013	Compliance Rules the Board & Senior Management Must Know
April 9, 2013	Compliance Rules the Frontline Must Know
June 5, 2013	Compliance Rules Lenders Must Know
July 23, 2013	Compliance Rules All Staff Must Know: Red Flags for ID Theft, Bribery & Privacy
Sept. 18, 2013	Compliance Rules Deposit Operations Must Know
Dec. 4, 2013	A Fresh Look at Robbery Preparedness

TOTAL COST:

$1,074 for Live or On Demand options
$1,194 for Live plus On Demand option

Consumer Debt Series

The sustained downturn in the economy has caused delinquent debt to become a very serious issue for financial institutions. If you have members with at-risk debt, this series is for you. Attending this series will enable participants to address collections, loan modifications, bankruptcy, charge-offs, and death of a debtor. Attendees will also learn how to avoid the liabilities inherent in the collections process.

Available date:	Webinar title:
Feb. 27, 2013	Advanced Collection Techniques That Reduce Delinquency & Loss
April 16, 2013	Maximizing Recoveries on Charged-Off Loans
July 10, 2013	Collecting Decedents' Accounts
Aug. 21, 2013	Working with Troubled Members: Modifications, Workouts & Rescue Options
Oct. 1, 2013	Advanced Bankruptcy Issues
Dec. 3, 2013	Avoiding Liability in the Collection Process

Total cost:

$1,074 for Live or On Demand options
$1,194 for Live plus On Demand option

Frontline Excellence Series

Increasing the skills and competence of frontline staff is the key to providing exceptional member service, reducing loss and improving the credit union's bottom line. Because the frontline is the face of the credit union, members rely on them to be knowledgeable, efficient and friendly. This specially-designed series will provide the necessary training so the frontline can perform and improve their wide-ranging skills with assurance and accuracy.

Available date:	Webinar title:
Feb. 6, 2013	Dissecting Regulation CC: Holds, Substitute Checks & Check Clearing
April 3, 2013	The Key to Cross-Selling and Member Retention
May 16, 2013	Compliance at Account Closing
July 17, 2013	Avoiding Loss at the Teller Line
Sept. 11, 2013	Detecting Counterfeit Items & Fraudulent ID
Nov. 7, 2013	Advanced Endorsement Issues: Power of Attorney, Business Accounts & Trusts