STAR
The Staff Training & Recognition (STAR) program provides credit union staff with the knowledge they need to provide excellent service to credit union members. STAR offers training in credit union operations, as well as supplementary programs in accounting, consumer and advanced lending, member services, sales, and technology.
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MERIT
Geared toward upper level staff, the Management Enchrichment Training Program (MERIT), provides management teams the knowledge and ability to confidently and professionally make decisions based on facts, improve communications with staff, and interpret the legal implications of personnel decisions. The MERIT program offers numerous tracks on a variety of topics pertinent to credit union managers. Upon completion of six modules in a track, students receive a certificate.
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VAP
Part of what makes credit unions unique is that members are involved in the management of the credit union operations. Members of the credit union Board of Directors and other committees must have an advanced understanding of a variety of financial topics. This is a big responsibility for a volunteer, which is why CUNA created the Volunteer Achievement Program (VAP) series of learning modules. This program provides a convenient, practical way for volunteers to become certified in all areas of credit union operations.
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