This proactive webinar will cover the advanced negotiation, communication, technical and management skills required to be a top collector. Attendees will learn crucial business law basics, including contract law and lender liability. Specific management styles will be outlined, along with other factors that impact the ability to manage the credit process. This session will also feature several real-life collection scenarios.
Presenter: David Osburn, Osburn & Associates, LLC
Who should attend: Branch Managers, Collections Staff, Lenders, Operations and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 (includes archive)
Registration deadline: Friday, March 9
Coupling telephone conference interaction with website technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via e-mail prior to the webinar. In addition after the session, registrants will receive a CD-ROM.