Five Keys to a Successful Voice of the Member Program
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​A great Voice of the Member Program focuses the vision of your credit union onto the members – their thoughts, preferences and expectations. It provides an objective view of what’s going on in your organization.

9/19/2017
When: 09/19/2017
Noon - 1:45
Where: Network Office
555 Wabasha Ave N
Suite 200
Saint Paul, Minnesota  55102
United States
Contact: Kris Jacobsen
651-288-5515


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Presenter: Rebecca Secor, Chief Experience Officer, Member Loyalty Group

A great Voice of the Member Program focuses the vision of your credit union onto the members – their thoughts, preferences and expectations. It provides an objective view of what’s going on in your organization.

After gathering more than 3.5 million survey responses from 115+ credit unions, Member Loyalty Group has developed the industry standard for a Voice of the Member program. Join them on Tuesday, September 19, as their experts walk you through the essentials of a Voice of the Member Program. You’ll learn the importance of:

  • Gathering trustworthy data.
  • Taking action on your members’ feedback.
  • Making big decisions in your members’ best interest.

 

About Member Loyalty Group:

Member Loyalty Group is a CUSO formed by leading credit unions in 2008 to develop a common member loyalty benchmark for the credit union industry and is the 2012 winner of NACUSO's Collaboration & Innovation Award. The CUSO has an exclusive relationship with Satmetrix, the Net Promoter® company, to provide credit unions with the most effective tools for managing a Net Promoter® program to collect and act on member feedback that increases loyalty, growth and retention. For more information visit www.memberloyaltygroup.com

This event will available be in person and via webinar. Lunch will be provided for in person attendees. There is no cost to attend the Five Keys to a Successful Voice of the Member Program.

Minnesota Credit Union Network
555 Wabasha Street N, Suite 200
St. Paul, MN 55102

(651) 288-5170
(800) 477-1034