Many borrowers are having difficulty keeping payments current or have simply given up. This has a dramatic impact on financial institutions' delinquencies, charge-offs, and losses – which has put increased pressure on collections staff. It's possible that 2013 could be a most difficult year to collect delinquent accounts. Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers and minimize losses. This webinar will teach advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss and maintain borrowers' loyalty. This session will provide participants with:
- 10 collection best practices that yield positive results
- Effective methodologies that overcome difficult delinquent borrowers
- The most effective collection tools in use today
- The 3 most-important collection communication skills
- Better collections structure to improve productivity and reduce delinquency
- Mechanisms that convert delinquent borrowers to paying borrowers
Presenter: Bruce Hull, CliftonLarsonAllen, LLP
Who should attend: Branch Managers, Collectors, Lenders, Operations and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 for live webinar only; $229 for live webinar, plus a web link and free CD-ROM
Registration deadline: Friday, Feb. 22
Pairing conferencing capabilities with web technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real-time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via email prior to the webinar. In addition, registrants may also receive an archive CD-ROM after the live session.