When a borrower begins to have financial problems, the credit union needs to communicate effectively and be ready to work toward finding a successful conclusion to the loan. Credit unions must understand the available workout options and how to use each one effectively. This session will provide effective techniques for early identification and intervention that focus on member service and creating a workable solution.
Presenter: David Reed, Reed & Jolly PLLC
Who should attend: Branch Managers, Call Center, Collections, Frontline, Lenders, Tellers and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 for live webinar only; $229 for live webinar, plus a web link and free CD-ROM
Registration deadline: Friday, Aug. 16
Pairing conferencing capabilities with web technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real-time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via email prior to the webinar. In addition, registrants may also receive an archive CD-ROM after the live session.