Once a member begins to have financial problems, the credit union needs to effectively communicate with them and help them find a successful conclusion to their loans. The credit union must understand all the work-out options available and how to effectively use each one. This webinar will teach participants successful techniques for early identification of problems and intervention that focuses on member service and creating a workable solution to a delinquency. Highlights include:
- The difference between delinquent and troubled members
- Methods to identify emerging troubled members
- Regulatory guidance on loan modifications
- Creating a comprehensive solutions matrix
- Tools and techniques for effective loan modifications
- Deploying collections incentives
Presenter: David Reed, Reed & Jolly, PLLC
Who should attend: Branch Managers, Collectors, Frontline, Lenders, Volunteers and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 (includes archive)
Registration deadline: Friday, Oct. 19
Coupling telephone conference interaction with website technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via email prior to the webinar. In addition after the session, registrants will receive a CD-ROM.