The Dodd-Frank Act requires the Consumer Financial Protection Bureau to collect, investigate and respond to consumer complaints as part of its work in protecting consumers. Over the past year, the CFPB's Consumer Response Team has begun taking complaints on credit cards, mortgages, private student loans, other consumer loans and financial products and services. Consumer complaint response is now a major component in the analysis of compliance management systems in the CFPB's exam procedures. This webinar will hone in on these complaints and the examination process. Participants will learn about trends to be alert for, how to build a complaint management system, monitoring and reporting, oral vs. written complaints, and more.
Presenter: Michelle Graber, Young & Associates
Who should attend: Branch Managers, Compliance Officers, Frontline, Tellers, Trainers and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 for live webinar only; $229 for live webinar, plus a web link and free CD-ROM
Registration deadline: Monday, Feb. 11
Pairing conferencing capabilities with web technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real-time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via email prior to the webinar. In addition, registrants may also receive an archive CD-ROM after the live session.