The Electronic Fund Transfer Act and Regulation E provide many consumer protections, but also impose responsibilities and liabilities on the credit union. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E – including the investigation process, when provisional credit is mandated, determining the proper consumer reimbursement, consumer notices and specific deadlines.
Presenter: Elizabeth Fast, Spencer Fane Britt & Browne, LLP
Who should attend: Branch Managers, Compliance Officers, Frontline, Tellers and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 for live webinar only; $229 for live webinar, plus a web link and free CD-ROM
Registration deadline: Thursday, May 9
Pairing conferencing capabilities with web technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real-time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via email prior to the webinar. In addition, registrants may also receive an archive CD-ROM after the live session.