State and federal tax refunds can sometimes be challenging for an RDFI. It's imperative to properly post and handle refund exceptions to minimize the risk to your financial institution. This webinar will help participants ensure that the credit union handles these exceptions correctly to minimize liability and avoid costly mistakes. Highlights of this program include:
- What happens when the name and account number do not match?
- What if the account is closed or the accountholder is deceased?
- Who is at fault if the payment posts to the wrong account? What happens next?
- Rights and obligations of the RDFI, member and tax preparer
- A Takeaway Toolkit
Presenter: Luann Kohlmann, WACHA
Who should attend: Branch Managers, Frontline, Operations, Tellers, Trainers and CEOs
Time: 2 p.m.-3:30 p.m.
Cost: $209 for live webinar only; $229 for live webinar, plus a web link and free CD-ROM
Registration deadline: Thursday, Feb. 7
Pairing conferencing capabilities with web technology, this session brings informative, interactive training directly to you. During the webinar, you'll view a real-time PowerPoint presentation on your computer while listening to the audio connection via telephone.
While credit unions are encouraged to use the webinar to train multiple individuals at once, the credit union will be charged for each computer connection that uses its login code. Participants will receive login instructions and handout materials via email prior to the webinar. In addition, registrants may also receive an archive CD-ROM after the live session.