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August 29 - August 31, 2016
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Enhanced FiCEP Program

"Mid-Minnesota Federal Credit Union is excited to
participate in the FiCEP certification.  We are investing in sending representation from each of our branches, loss prevention, and our call center. This is a fantastic opportunity for both staff development and continuing to meet the ever changing needs of our members and the communities we serve."

 

Jill Casper, CUDE, CCUFC

 VP of Training & Community Relations
  Mid-Minnesota Federal Credit Union


Program Overview

The Enhanced Financial Counseling Certification Program (FiCEP) is a unique partnership between the MnCU Foundation, CUNA's Center for Professional Development (CUNA CPD), cu.difference, and credit unions to train staff in professional financial counseling and education to help members better prepare for their future and to assist when they are faced with financial difficulties. 

 

The training consists of 8 online modules, two onsite training days, and two proctored exams. The online modules are available at two different times during the day for you to choose what works with your schedule. Recordings are also available following the live webinars. Upon completion of this program, participants will receive the Certified Credit Union Financial Counselor (CCUFC) designation.

 

Cost: $479 per participating student

 

As a central part of its mission to provide resources for credit unions and communities to prosper and thrive, MnCUF has generously committed funding to support the cost of the webinars and training, along with onsite facilities. Cost per participant covers the individual workbooks and testing.

 

Registration for the 2020 program is now open with a deadline of Friday, May 1.

 

Register for the FiCEP Training Program.


 

Informational Webinar

Join the Minnesota Credit Union Foundation on March 23 at 2:00 p.m. to learn more. Mark Lynch of CU Difference will share details about the training program, benefits to your credit union, and answer questions.

Recorded FiCEP Informational Webinar.

 


Benefits to You and Your Credit Union

The Enhanced FiCEP builds confidence in credit union staff when helping members strengthen their financial future. While certain employees may see different benefits of completing the Enhanced FiCEP, there is built-in value to participants at all levels due to the credit union-specific nature of this program.
 
FiCEP enhances credit union services through:

 

  • Developing financial counseling skills that become a part of the credit union’s culture;
  • Curriculum built for all staff levels to ensure every member interaction includes confident and consistent financial counseling;
  • Satisfying members’ needs as they continually look for the value of the credit union;
  • Differentiating the credit union with certified financial counselors; and
  • Helping members transform the way they handle financial questions.  
Upon completion of this program, participants will receive the Certified Credit Union Financial Counselor (CCUFC) designation.
 
Credit union staff who have received a CCUFC designation include:
 
  • Senior Management
  • Branch Managers
  • Educators/Business Development/Marketing
  • Lending Department
  • Collections Department
  • Branch Employees – Member Service Representatives, Loan Officers and Tellers

2020 Enhanced FiCEP Schedule 

Orientation Webinar: Tuesday, June 2 at 10:00 am

Online Webinar Series, Part I:

Module 1 Webinar
Tuesday, June 9
9.00 am CST or 2.00 pm CST

Module 2 Webinar
Tuesday, June 23
9.00 am CST or 2.00 pm CST

Module 3 Webinar
Tuesday, July 7
9.00 am CST or 2.00 pm CST

Module 4 Webinar
Tuesday, July 21
9.00 am CST or 2.00 pm CST

Full-day Onsite Training and Testing, Part I: Wednesday, August 5, 9 am – 4 pm  (location TBD)

 

Online Webinar Series, Part 2:

Module 5 Webinar
Tuesday, August 18
9.00 am CST or 2.00 pm CST

Module 6 Webinar
Tuesday, September 1
9.00 am CST or 2.00 pm CST

Module 7 Webinar
Tuesday, September 15
9.00 am CST or 2.00 pm CST

Module 8 Webinar
Tuesday, September 29
9.00 am CST or 2.00 pm CST

 

Final Full-Day Onsite Training and Testing, Part II: Wednesday, October 7, 9 am – 4 pm (location TBD)


With questions, please contact Andrea Molnau, Executive Director


 


hrflorida.site-ym.com
August 29 - August 31, 2016
Hilton Bonnet Creek | Orlando, FL