August 29 - August 31, 2016
Hilton Bonnet Creek | Orlando, FL
Enhanced FiCEP Program

"Mid-Minnesota Federal Credit Union is excited to
participate in the FiCEP certification.  We are investing in sending representation from each of our branches, loss prevention, and our call center. This is a fantastic opportunity for both staff development and continuing to meet the ever changing needs of our members and the communities we serve."


Jill Carlson
  Director of Training & Community Relations
  Mid-Minnesota Federal Credit Union

Program Overview

The Enhanced Financial Counseling Certification Program (FiCEP) is a unique partnership between the MnCU Foundation, CUNA's Center for Professional Development (CUNA CPD), cu.difference, and credit unions to train staff in professional financial counseling and education to help members better prepare for their future and to assist when they are faced with financial difficulties. 


The training consists of 8 online modules, two onsite training days, and two proctored exams. Upon completion of this program, participants will receive the Certified Credit Union Financial Counselor (CCUFC) designation.


Cost: $479 per participating student


As a central part of its mission to provide resources for credit unions and communities to prosper and thrive, MnCUF has generously committed funding to support the cost of the webinars and training, along with onsite facilities. Cost per participant covers the individual workbooks and testing.


Register for the 2019 Enhanced FiCEP Program.

Benefits to You and Your Credit Union

The Enhanced FiCEP builds confidence in credit union staff when helping members strengthen their financial future. While certain employees may see different benefits of completing the Enhanced FiCEP, there is built-in value to participants at all levels due to the credit union-specific nature of this program.
FiCEP enhances credit union services through:


  • Developing financial counseling skills that become a part of the credit union’s culture;
  • Curriculum built for all staff levels to ensure every member interaction includes confident and consistent financial counseling;
  • Satisfying members’ needs as they continually look for the value of the credit union;
  • Differentiating the credit union with certified financial counselors; and
  • Helping members transform the way they handle financial questions.  
Upon completion of this program, participants will receive the Certified Cred Union Financial Counselor (CCUFC) designation.
Credit union staff who have received a CCUFC designation include:
  • Senior Management
  • Branch Managers
  • Educators/Business Development/Marketing
  • Lending Department
  • Collections Department
  • Branch Employees – Member Service Representatives, Loan Officers and Tellers

Orientation Webinar

2019 Enhanced FiCEP Schedule 

Orientation Webinar: Wednesday, May 22 at 10:00 a.m.

Online Webinar Series, Part I:

Module 1 Webinar
Wednesday, May 29
9.00 am CST & 2.00 pm CST

Module 2 Webinar
Wednesday, June 12
9.00 am CST & 2.00 pm CST

Module 3 Webinar
Wednesday, June 26
9.00 am CST & 2.00 pm CST

Module 4 Webinar
Wednesday, July 10
9.00 am CST & 2.00 pm CST

Full-day Onsite Training and Testing, Part I: Wednesday, July 17, 9 a.m. – 4 pm  (location TBD)


Online Webinar Series, Part 2:

Module 5 Webinar
Wednesday, August 7
9.00 am CST & 2.00 pm CST

Module 6 Webinar
Wednesday, August 21
9.00 am CST & 2.00 pm CST

Module 7 Webinar
Wednesday, September 4
9.00 am CST & 2.00 pm CST

Module 8 Webinar
Wednesday, September 18
9.00 am CST & 2.00 pm CST


Final Full-Day Onsite Training and Testing, Part II: Wednesday, September 25, 9 a.m. – 4 pm (location TBD)

With questions, please contact Ben Hering, Director of Engagement.
August 29 - August 31, 2016
Hilton Bonnet Creek | Orlando, FL