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|The Pulse (05-23-2017)|
Volume 6, Issue 21
Minnesota credit unions give MnCUN high ratings in annual performance survey
Credit unions statewide rated the Minnesota Credit Union Network strongly in the 2016 Performance Survey. In an effort to provide high-quality, valuable service to member credit unions, MnCUN conducts an annual survey to gauge its performance over the previous calendar year.
According to member credit unions, the Network offers solid service and value from year to year. 92% percent of survey respondents felt that MnCUN has improved or maintained its service to credit unions. MnCUN's areas of legislative advocacy, regulatory compliance, member communications, and MnIPC received overwhelming percentages of "excellent” and "good" service quality ratings.
In addition, new dues-based services such as PolicyAid, the CUNA Salary Survey, along with new programs such as WINcentive, and OnApproach, were well received and appreciated by members.
MnCUN's Performance Survey allows the Network Board and staff to evaluate MnCUN's service and monitor trends in credit union satisfaction. Thank you to those who provided feedback.
Update Your MnCUN Notification Preferences
Credit unions need to be aware of industry trends in order to best serve their members. Whether it is legislative news or upcoming regulatory changes, MnCUN provides a number of publications to keep you and your team informed. In order to ensure you receive the most up-to-date and relevant information, please take a moment to update your profile online.
The Minnesota Credit Union Network wants to make sure the news and information we send to your inbox is relevant to you. We ask that you please Review Your Profile today to ensure your email preferences and contact information are up-to-date. For more information on the types of emails MnCUN sends out, visit the Publications page of the MnCUN website.
If you find that our emails are being routed to your junk email, please whitelist the IP address 126.96.36.199 for your email system.
With questions about your profile, contact MnCUN Director of Facilities & Technology Scott Shoberg by email or at (651) 288-5525.
By Bob Trunzo, CUNA Mutual Group president and chief executive officer
Remember being told to “think outside the box”? It used to be such a common phrase; asking you to forget the norm and imagine greater possibilities. Throw a curveball. No idea’s a bad idea. Blue sky thinking.
Looking around, it’s been a long time since we settled on the norm. Innovation is everywhere. The app you just downloaded needs updating. The new phone you bought is great, but an even better version is just around the corner. You can refinance your mortgage with the push of a button – in the time it takes to order a coffee.
The pace of change is simply so rapid now, so unrelenting, that the only true constant is change itself. But for credit unions and their partners – regulated institutions with complex, legacy processes – it can be a challenge to keep up. Large or small, we were built in the box.
CUNA Mutual Group is no different. For generations we’ve been a proud member of the credit union movement and a trusted provider to 95% of all credit unions in this country*. But the world we operated in yesterday is not the world our customers live in today.
That’s why I’m proud to lead an organization that recognizes the only way to truly remain competitive, to provide continuing value to our customers long into the future, is to embrace innovation – by employing the innovators.
It was a privilege to have a group of talented students visit our Madison, Wis., campus as finalists in the 2017 FOCUSS Idea Competition; a national contest CUNA Mutual Group has sponsored for two consecutive years.
The program challenges students from four historically black colleges and universities – and two Wisconsin colleges – to propose solutions to issues facing credit unions and their members.
This year’s participants were challenged to provide hypothetical product and marketing solutions to help the millions of U.S. households that are either financially unbanked or under-banked access safe and affordable credit.
And while each finalist received a cash prize, for CUNA Mutual Group the reward is much greater. It’s an opportunity for us to work with and learn from a group of young, innovative thinkers. Each participant is given the opportunity to enter into our internship program – a program recently overhauled to ensure every placement offered is done so with the expectation of continued employment.
Our intern program is now a funnel for new, innovative and exciting talent. It’s a process that strengthens our future as much as theirs.
Because it truly is exciting to see and hear from the next generation of credit union leaders: those who simply don’t recall that the box ever existed.
CUNA Mutual Group is a strategic partner of the Minnesota Credit Union Network. For more information about CUNA Mutual Group, contact MnCUN Vice President – Network Service Corporation John Ferstl by email or at (651) 288-5505.