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|The Pulse (07-30-14)|
The Pulse (07-30-14)
July 30, 2014 ● Volume 03, Issue 29
Credit Union News
The Minnesota Credit Union Network welcomed its newest staff member on July 14. Katie Newham is the Network’s Administrative Assistant. In this role, Newham provides support to MnCUN staff, assists in education events and preparation, coordinates correspondence for the Minnesota Credit Union Foundation, and manages chapter meeting invitations and schedules.
Newham joins the Network with nearly 15 years of experience in the retail and sales environments, honing her customer service, problem-solving and relationship management skills. Newham replaces Lindsey Evans, who left the Network in June.
Fall Leadership Conference is scheduled for Sept. 5-7 at Madden's Resort in Brainerd. Join your credit union colleagues for a weekend of networking and education.
A few of the sessions to be included in the Fall Leadership Conference are highlighted below:
Fall Leadership Conference sessions are strategically designed to provide credit union professionals and volunteers with opportunities for education, networking and legislative advocacy. Early bird registration for the conference will end on Tuesday, Aug. 5. The deadline for regular priced registrations is Tuesday, Aug. 19.
Online registration and lodging information, can be found on the Fall Leadership Conference section of the Network website. With questions, contact MnCUN Director of Education Sue Groskreutz at (651) 288-5521
Minnesota credit unions, agencies and senior advocates share tips for fighting elder financial abuse
Over 50 representatives from credit unions throughout Minnesota participated in the Elder Financial Abuse Forum hosted by the Minnesota Credit Union Network on July 24. The forum was held to provide front-line credit union staff – who are often among the first to spot instances of fraud – with tools for identifying and reporting instances of elder financial abuse.
"Prevention is key for credit unions, due to the relationships you have [with your members]," forum moderator Hubert H. "Skip" Humphrey III said. "I personally feel more comfortable dealing with a credit union. You're a friend. You have that knowledge of what [your members] do, and that gives you the opportunity to spot unusual behavior and provide protection."
“Minnesota credit unions are proud to partner with these organizations to help prevent elder financial fraud,” said MnCUN VP-Governmental Affairs Mara Humphrey. “Looking out for the best interests of our members is a large part of the credit union mission, and we will continue to help protect them from fraudulent activities.”
Credit unions statewide showed they think highly of the Minnesota Credit Union Network, according to results of the 2013 Performance Survey. In an effort to provide quality, valuable service to member credit unions, MnCUN conducts an annual survey in late March to gauge its performance over the previous calendar year. The Network Board reviewed these results at its July 18 Board meeting.
Minnesota credit unions gave MnCUN an overall satisfaction score of 6.4 on a scale from 1‐7.
Of the respondents, 95 percent said that MnCUN has improved or maintained its service to credit unions. MnCUN got high percentages of “agrees” – rankings of 6 or 7 on a scale of 1‐7 – in all the following categories: responds in a timely manner to my CU’s needs, keeps me informed, understanding credit union needs, is progressive, is democratically run, and is financially sound. MnCUN was labeled accessible, professional, informed, experienced, well‐managed and an excellent leader. The majority of respondents gave all six attributes a rating of 6.6 or 6.7 on a scale of 1‐7.
Of MnCUN’s core competency areas, respondents ranked Regulatory/Compliance Support and Legislative Advocacy as the top two most important services (tied score of 6.6 out of possible 7); followed by Communications, Training/ Education, Operational Support/Member Service and Products & Services.
MnCUN's Performance Survey, introduced in 2001, helps the Network staff and its Board of Directors evaluate offerings and monitor trends in credit union satisfaction, based on whether the Network has improved, maintained or declined in its service to member credit unions.
The National Cooperative Business Association (NCBA) will hold its 2014 Annual Cooperatives Conference on Sept. 9-11, at
For more information, and to register, visit the 2014 Annual Cooperatives Conference webpage.
The World Council of Credit Unions has released its latest Statistical Report, which provides membership and financial data from credit unions and financial cooperatives worldwide. This year's report includes information from 56,904 credit unions serving nearly 208 million members in 103 countries.
The most notable global change since 2012 was in membership growth, which grew by over 7 million new members. Asia, Latin America and Europe were the fastest growing world regions in terms of credit union membership. Also in 2013, worldwide assets were reported at $1.7 trillion; savings at $1.4 trillion; loans at $1.1 trillion and reserves at $171 billion. New countries reporting 2013 data included Rwanda and Zambia.
World Council reports data based on country responses to its annual survey and does not make estimates for non-reporting countries. The Statistical Report provides the most comprehensive data on the global credit union movement available and is cited widely by governments, international institutions and analysts as an expert resource.
Credit Unions in the News
Follow the links on the stories below to read more about the outstanding programs, new initiatives and well-deserved recognition received by your peers recently. Got news of your own? Send stories, pitches, press releases and published articles to MnCUN Director of Communications Connie Kuhn.
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