2024 Performance Survey Results Reported

The Minnesota Credit Union Network continued to receive high ratings from credit unions statewide in the 2024 Performance Survey. MnCUN conducts a yearly survey to measure its performance over the previous year as it strives to advocate, accelerate, and collaborate to ensure a thriving credit union system in Minnesota. 

According to the 2024 Performance Survey:

• 100% of CEOs and 81% of all respondents noted that MnCUN has improved or maintained its service to credit unions over the past year.
•  Satisfaction remains high with 75% of all survey respondents answered “extremely satisfied” or “satisfied” with MnCUN’s performance.
• Legislative advocacy, regulatory compliance information, and keeping you up-to-date on issues that impact your ability to serve members are top reasons for membership.
• MnCUN’s has an overall net promoter score of 56 – which is considered to reflect a strong, customer-focused company.

​"Thank you for your participation in our annual performance survey—we truly appreciate your insights,” said MnCUN President & CEO Mara Humphrey. “Your feedback helps us better serve our members and our industry, and we welcome your thoughts and suggestions all year long."