MnCUN Members Rank Services Highly in 2023 Performance Survey

The Minnesota Credit Union Network continued to receive high ratings from credit unions statewide in the 2023 Performance Survey. MnCUN conducts a yearly survey to measure its performance over the previous year as it strives to advocate, accelerate, and collaborate to ensure a thriving credit union system in Minnesota.
 
According to the 2023 Performance Survey:

• 100% of CEOs and 74% of all respondents noted that MnCUN has improved or maintained its service to credit unions.
• 64% of credit unions CEOs answered, “extremely satisfied” and 36% “satisfied” while 87% of all survey respondents answered “extremely satisfied” or “satisfied” with MnCUN’s performance.
• Legislative advocacy, regulatory compliance, training/education opportunities, member communications, and compliance consulting and audits remain highly valued services provided by MnCUN.
• MnCUN has a net promoter score of 89 among credit unions CEOs, a metric measuring customer loyalty. Above 80 is considered “world class.”

"The Minnesota Credit Union Network staff and Board of Directors value the survey feedback as we evaluate our efforts to be the best champion for Minnesota Credit Unions,” said MnCUN President & CEO Mara Humphrey. “Thank you for your continued support and we value our members' continued trust."