The Enhanced Financial Counseling Certification Program (FiCEP) teaches credit union staff how to counsel members so they can budget better, smartly save, pay down debt and plan for the future. Obtaining the training and associated credentials allows your credit union to differentiate itself from other financial institutions and be more confident in helping members  build a stronger financial future.
 
The cohort-style training consists of 8 tutorial webinars, exam preparation, proctored exam, and program development training - taking place between June and September. Upon completion, participants will receive the Certified Credit Union Financial Counselor (CCUFC) designation. 

Attending the webinars live provides the opportunity to participate in discussion; however, they will also be available as a recording. On average, students should expect to spend approximately 30 minutes studying each chapter, 60 minutes participating in each webinar, and additional time as needed to review the materials before the exam. The last training session following the proctored exam is designed to help you develop a detailed vision and plan for financial counseling at your credit union.

​Cost: $484 per participating student. Registration fees are per person and include all webinars, electronic format book (PDF), practice quizzes, a proctored exam, and the in-person workshop:
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As a central part of its mission to provide resources for credit unions and communities to prosper and thrive, MnCUF has generously committed funding to help support the cost of the program for another year. The program is provided in partnership between America's Credit Unions Center for Professional Development, CU Difference, and a collaboration with the Minnesota, Wisconsin, and Montana Credit Union Foundations.

Contact Andrea Molnau with questions.
2025 FiCEP Program Schedule
Friday, May 9: Deadline for registration

Thursday, June 5 3–4 pm Orientation, Introduction to FiCEP Webinar

Thursday, June 12 2–3 pm Chapters 1-9 Webinar

Thursday, June 26 2–3 pm Chapters 10-18 Webinar

Thursday, July 10 2–3 pm Chapters 19-26 Webinar

Thursday, July 24 2–3 pm Chapters 27-34 Webinar

Thursday, August 7 2–3 pm Chapters 35-40 Webinar

Thursday, August 21 2–3 pm Chapters 41-48 Webinar

Thursday, September 4 2–3 pm Chapters 49-53 Webinar 

Thursday, September 18 2–3 pm Chapters 54-60 Webinar

Wednesday, October 1 9am - 4pm Review, In-Person Testing, and Training MnCUN Office

Benefits to You and Your Credit Union

The Enhanced FiCEP builds confidence in credit union staff when helping members strengthen their financial future. While certain employees may see different benefits of completing the Enhanced FiCEP, there is built-in value to participants at all levels due to the credit union-specific nature of this program.
 
FiCEP enhances credit union services through:
  • Developing financial counseling skills that become a part of the credit union’s culture;
  • Curriculum built for all staff levels to ensure every member interaction includes confident and consistent financial counseling;
  • Satisfying members’ needs as they continually look for the value of the credit union;
  • Differentiating the credit union with certified financial counselors; and
  • Helping members transform the way they handle financial questions.  

​Upon completion of this program, participants will receive the Certified Cred Union Financial Counselor (CCUFC) designation.
 
Credit union staff who have received a CCUFC designation include:
 
  • Senior Management
  • Branch Managers
  • Educators/Business Development/Marketing
  • Lending Department
  • Collections Department
  • Branch Employees – Member Service Representatives, Loan Officers and Tellers

 CCUFC Re-certification

​Those who have obtained the Certified Credit Union Financial Counselor (CCUFC) designation are required to recertify every three years to ensure that knowledge about financial counseling is current. CCUFC professionals in Minnesota have the option to receive re-certification with the MnCU Foundation. This opportunity includes a refresher training webinar provided by CU Difference, and a PDF copy of the America's Credit Union Financial Counseling Certification Program Update Book. Cost is $250 per participating student.​

2025 Re-certification training will be held Thurs. Oct. 2 from 9:00-11:00 am.
 
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