There’s never been a more important time to examine the credit union model. That’s why, once again, CO-OP Financial Services is bringing you a brand new THINK experience, transforming the industry-renowned in-person conference into a complimentary, content rich 4-part virtual series designed to help you rethink everything.
This year’s THINK Virtual event series will unpack the needs of credit union members and consumers through the lens of a brand new member research study conducted by CO-OP and EY. Attendees will receive exclusive content and insights from the study, as well as hear from industry experts and distinguished change agents already incorporating these strategies into their business transformation.
Here’s a quick look at schedule of THINK Virtual events CO-OP has in store this year:
RECORDING: Rethink what drives your P&L to unleash future growth
Get a first look at new member research study into what’s driving Primary Financial Relationships today as well as hear insights from others who have mastered customer centricity and the business-of-experience. Attendees will receive a copy of the executive summary from the research.
Thursday, May 25 at 12 p.m. CT: Rethink your service model: exceeding expectations at every moment.
CO-OP will discuss how shifting consumer expectations and a digital and remote preference requires meeting members where they are in a holistic, connected way. Owning micro-moments along with milestones. Member lifestyles as well as life stages.
Tuesday, July 27 at 1 p.m. CT: Rethink data: turning insights into personalized experiences
CO-OP will share how intelligently investing in data insights and a modern payments infrastructure coupled with dedication to member empathy pays off. So you’ll readily (and efficiently) be there for every key member moment now and in the future.
Tuesday, November 9 at 1 p.m. CT: Rethink your operations: how to maximize the power of payments
How empathetically you serve your members is directly tied to the focus of your operations, and your success. Learn how making the pivot to becoming a modern payments platform is necessary to own members’ digital lifestyles. And how an ecosystem of orchestration, vendor integration, microservices, and cloud-based architecture can remove the obstacles to getting you there.
For more information, please visit: http://visit.coop/380wf8
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